Get Answers To The Most Frequently Asked Questions (FAQs)
Order
Shopping on StrictlyHerbs is easy! Once you have found the product you want to buy, just follow the steps below:
Click on ‘Add to cart’ to add this product to your cart
Click on ‘VIEW CART and CHECKOUT’ in the pop up
Click on ‘PROCEED TO CHECKOUT’
Register an account or Login into your existing account by entering your Email and password
Enter your shipping/billing information, ensuring your address is complete and accurate
Choose your preferred payment option
Click on ‘Confirm order’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.
Need help placing an order?
Call or Contact our Customer Care Here
Operating Hours: Mon-Fri, 8am-8pm; Saturday, 10am-2pm
We’ll send you an email once your order has been confirmed.
Please contact us here so we can help you to resolve the issue.
If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact us here.
A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact us here and we will send it to you.
Delivery
StrictlyHerbs delivers products to customers all over Nigeria and Abroad. Kindly Visit Here to learn more on this.
Our buyers are found in every state in Nigeria. Given the various factors involved (the time it takes to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.
You may be called prior to or on the same day as delivery to see if you are available to receive your order.
Orders shipped are to be tracked through the waybill number generated via the courier shipping company tracking site. Click to Track Here
For bulk/wholesales deals contact us here.
Yes, if the timing of orders placed is the same day.
We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase. Shopping on our site is secured.
Yes. We are committed to offering our customers only 100% genuine and original products. Please contact us here if you think a product listed on our website does not meet these standards.
Strictlyherbs offers 100% new products.
You can start by clicking on a category name from the category menu on the homepage of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.
There are no hidden costs or charges when you order from Strictlyherbs. All costs are 100% visible at the end of the checkout process.
Start by clicking “Your Account” and then sign up in the top right corner of your screen.
You will then be asked to provide some basic information.
When you have provided the required information, click submit to finish the sign-up process.
We will send you an email to welcome you to StrictlyHerbs.
Click Your Account and then Login in the top right side of your screen.
Enter your registered email address and click Proceed.
Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.
To add an additional delivery address to your account:
Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
Now click Address Book in the left side of the screen.
Click on Add a New Address, enter the details of the new address and click on Save this Address.
To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from “Your Account”.
Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.
Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
In the contact details box, click change Password
Enter the required information and click “Submit”
Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account please contact us here.
We miss you when you don’t visit us enough but we never deactivate your account unless you requested it.